We ship all orders from the USA. The shipping fee for orders within the USA is $5.95
- Processing takes 1-3 business days
- Shipping within the USA takes 4-10 business days
*Please be aware that delivery times may be affected by factors beyond our control, such as customs delays, which can cause shipping times to vary.
- If you receive your order in a damaged or defective condition, please contact us within 21 days of receipt to initiate a return for a full refund or exchange
- To start a return, contact our customer service team at [email protected] with your order number and reason for the return.
- We will assist you with the return process and provide a return label to send the item(s) to 11078 Veterans Memorial Dr #240, Houston, Texas 77067, USA.
- Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to reflect on your credit card statement, depending on your bank’s processing time.
Please note that we will take responsibility for errors on our part. However, if the mistake is due to the customer’s error in placing the order, we cannot accept it. Please review your order carefully before finalizing it.
FEATURES:
PRODUCT SPECIFICATIONS:
Size: 120*110cm
Color: as shown
Materials: 100% high quality cotton rope
Process: hand-woven
Packing List: 1*Tapestry
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