Return & Refund Policy

We value your satisfaction with your purchase. If you receive your order in a damaged or defective condition, please contact us within 21 days of receipt to initiate a return for a full refund or exchange. We kindly ask you to review our return policy below before proceeding with a return.

Return Eligibility

To qualify for a return, the item(s) must be in its original condition, unused, unworn, and with all tags and labels attached. Additionally, the item(s) should be in the original packaging, including any boxes, bags, or other materials that came with the product.

Return Process

To initiate a return, please reach out to our customer service team at [email protected]. In your email, provide your order number and the reason for the return. Our customer service team will assist you by providing a return label for you to send the item(s) back to us at 11078 Veterans Memorial Dr #240 Houston, Texas 77067, USA.

Please note that unless the item is defective or an incorrect item was sent, the cost of return shipping is not covered by us. If you are responsible for the return shipping cost, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for lost or damaged returns.

Once we receive your return, we will carefully inspect the item(s) to ensure they meet our return eligibility requirements. If the item(s) meet our criteria, we will process your refund within 5 business days. Refunds will be issued using the original form of payment.

When Returns and Refunds Are Accepted

Damaged or Defective Items:

  • If the goods are damaged when it comes.
  • If the item’s design, size, or material does not match what you ordered, you can return it for a refund.
  • If the product was not delivered or does not match the description, you are eligible for a refund.
  • If the product you bought was not delivered.

In the event that you receive a damaged or defective item, please contact our customer service team at [email protected] as soon as possible. We will provide you with a return label and instructions on how to send the item(s) back to us. Once we receive the item(s), we will carefully inspect them to confirm the damage or defect. If the item(s) are deemed damaged or defective, we will issue a refund or exchange according to your preference.

The Condition of The Product When Returned:

Notably, the return item(s) must NOT meet the following conditions:

  • The item(s) has been used or washed.
  • The item(s) have been altered in some way.
  • The item(s) differ from the original in any manner, unless the condition is our fault.
  • The item(s) are missing their original tags.

Non-Returnable Items

Certain items cannot be returned, including gift cards, and perishable goods. Additionally, any item that has been personalized or customized cannot be returned unless it is defective.

Refunds

Refunds will be processed using the original form of payment. Please note that depending on your bank’s processing time, it may take up to 10 business days for the refund to appear on your credit card statement.

Cancellations

Should you need to cancel an order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, we will provide you with a return label to send the item(s) back to us for a refund.

Please feel free to contact us at [email protected] for any further assistance.